Grooming Policy

Draft for owner review · Last updated September 28, 2026

Appointments

Grooming appointments are requested and confirmed by phone or text. Sending a message does not guarantee an appointment until Positive Paws confirms the date, time, service, and price.

Pet information

Customers should provide accurate information requested by the business about their pet and discuss relevant care, health, handling, or behavioral needs before service.

Pricing and service scope

Current services and prices are confirmed directly before booking. No grooming price or service description shown elsewhere should be treated as final unless the business has confirmed it.

Policies pending owner approval

Cancellation and no-show terms, late-arrival rules, vaccination requirements, flea and tick procedures, matting policies, behavior and safety terms, emergency-care authorization, pickup timing, and payment methods have not yet been provided. Customers should ask about applicable terms before confirming an appointment.